The digital PC game store Steam has always had a somewhat protective refund policy for consumers. This currently works in such a way that gamers can request their money back without reason until the first two hours spent running the games or 14 days from the date of purchase, in which case the affected product will of course disappear from their game library. After two hours of play or two weeks, they have to write a reason why they want their money back, and a Steam employee will evaluate their request individually.
The system is typically simple and works well, but it didn’t take into account the Priority Access feature that became available on Steam in the meantime. By using this, publishers can allow those who pre-order their products to play their games before the official release.
It turned out to be a small bug in relation to the innovation that Steam’s refund policy did not provide for products played during priority access until now.
The wording of the rules made it possible for the buyer to play the game all the way through the period and then ask for a refund, because the two-hour and two-week rules only started from the normal release time.
“Today we updated the pre-purchased section of our refund policy. This change applies to games that can be pre-purchased and offer Priority Access. Game time earned during the Early Access period will now count towards the Steam refund period,” Steam resolved the issue.
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Tags: Steam stopped moneyrequesting trickery
